We want you to be delighted every time you shop with us. On occasions we know you may want to return items so below is our returns policy.
Please choose carefully as we do not offer a refund if you have simply changed your mind, or no longer want the items you have ordered. We do however honour our responsibilities under the Consumers Guarantees Act if an item you received is faulty. When returning items to us it is your responsibility to ensure that the items arrive safely. (Please return the goods in their original condition do not remove any tags from the items and repack them to insure that the product is not damaged on its return journey) We cannot accept any responsibility for items lost in the post; therefore we would always recommend keeping proof of postage, so that you are covered in the event of a missing parcel.
You've received incorrect items:
If you need to return an item due to error on the part of Dots n Spots, we will apologise profusely and send out a replacement at our expense after the incorrect shipment is returned.
If an item is damaged:
If an item is damaged in transit to you and this is clear on arrival do not sign for the delivery. It will then be returned to us.
If you have signed for the delivery and realise it has been damaged contact us immediately.
We will advise method of returning damaged item to us. We must be notified within 2 days of delivery. As soon as we receive the item we will either replace the item or issue a refund. (Please note weekend notifications will be dealt with on Monday).
If the item is faulty:
Please notify us within 5 working days of delivery. We will advise method of returning damaged item to us. As soon as we receive the faulty item we will send out a replacement or issue a refund.
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