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Q & A

The following information is intended to answer most of your questions, however if at any time you would like to ask anything about any aspect of shopping online with Dots n Spots please feel welcome to contact us at info@dotsnspots.co.nz.
Paper Eskimo Napkin
What is Dots n Spots all about?
We aim to provide a wonderful shopping experience for you, along with party ideas and inspirations using our gorgeous products. We want you to be 100% satisfied with every purchase you make and welcome your feedback – please contact us with any questions or concerns.

What are your delivery rates?
  • Nationwide $7.95 (excludes RD)
  • Rural delivery additonal $5

For further delivery information please view our Delivery page.
 
Order Processing

All orders placed before 1pm Monday to Friday will be shipped the same day. Any orders received after 1pm will be shipped the next business day. You will receive a confirmation email with a tracking number once your order has been dispatched.
 
Forms of Payment
We welcome payment by Visa or Mastercard. Payments are processed via the secure DPS payment gateway.

Availability of Stock
Rest assured, we are constantly reordering products as well as sourcing new and exciting items to carry.  We hate to be out of your favourite items even more than you do - however like with all retail businesses, some items will sometimes run low, be discontinued without the knowledge of Dots n Spots or be back-ordered by our supplier.
 
If an item you have ordered is unavailable we will contact you immediately to let you know and provide you with the option to replace or refund your order.

Do you have a Returns Policy?
We want you to be delighted every time you shop with us.  On occasions we know you may want to return items.  For further information on our returns policy please view here.

Do you offer coupons or discount codes? 
Yes, occasionally - and usually with very little notice!  The best way to find out about discounts or coupons is to 'like' us on Facebook, or contact us to be added to our mailing list.  We promise not to abuse the privilege of having your email address and will never share your information with anyone.
 
Can I submit photos for your social media pages?
Absolutely! We love ideas and inspirations and would love to see your new products in action. If you would like to share your photos with us please contact us at info@dotsnspots.co.nz and we may feature your photo on our facebook and instagram pages.

I have tried phoning but there was no answer?
We are not a retail shop so therefore do not always operate normal business hours.  If you have tried phoning and we haven't answered, please leave a message and we will return your call as soon as we are available.  Alternatively, email us via the contacts page or on info@dotsnspots.co.nz as we answer emails regularly.
 
Thanks for taking the time to read through our FAQ's.  If your question wasn't answered here, please feel free to contact us through our contact form.

 

Thank you for shopping with Shopping Dots n Spots!

 
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ABOUT US

Dots n Spots is a treasure trove of unique, hard-to-find party supplies, decorations and gifts that will help you design the perfect celebration.

The shop is run by admirers of lovely things. We source fabulous boutique party supplies from around the world to ensure you have the most exclusive party products available to purchase online.

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CONTACT US


Palmerston North
027 741 9333
info@dotsnspots.co.nz
 
 

LET'S BE FRIENDS


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