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Q & A

The following information is provided to answer most of your questions, however if at any time you would like to ask anything about any aspect of shopping online with Dots n Spots please feel welcome to contact us at info@dotsnspots.co.nz.
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What is Dots n Spots all about?
We aim to provide a wonderful shopping experience for you, along with party ideas and inspirations using our gorgeous products. We want you to be 100% satisfied with every purchase you make and welcome your feedback – any questions or concerns please contact us.

What are your delivery rates?
  • North Island       $7.95 (includes RD delivery)
  • South Island       $9.95 (includes RD delivery)
We also offer pick up by "appointment only" for those in the Hamilton/Waikato area.  This can be arranged by emailing info@dotsnspots.co.nz

For further delivery information please view our Delivery page.
 
Order Processing
Dots n Spots offer a number of ways for you to order
  • Online:   Shop online 24/7!
  • Email:   We accept orders via email. Simply email info@dotsnspots.co.nz, let us know what you would like and how you would like to pay. We will confirm your order within 24 hours (business days only).
  • Mail:   You can mail us your order details. Just let us know what you would like and include your contact details and will confirm your order within 24 hours (business days only).  Mail: PO Box 21196, Rototuna, Hamilton 3256
 
Forms of Payment
  • Credit Card:   We welcome payment by Visa or Mastercard.  Payments are processed via the secure DPS payment gateway.
  • Direct Deposit:   When making payments by direct deposit simply choose this option when checking out and our bank details will be displayed to facilitate payment.
Pop your order number as a reference when direct depositing. Please email us at info@dotsnspots.co.nz to confirm your payment. Please note that some banks take 24 to 48 hours to process payments and unfortunately your order cannot be dispatched until these payments have been cleared.

Availability of Stock
Rest assured, we are constantly reordering products as well as searching out fun new items to carry.  We hate to be out of your favourite items even more than you do - however like with all retail businesses, some items will sometimes run low, be discontinued without the knowledge of Dots n Spots or be back-ordered by our supplier.
 
If an item you have ordered is unavailable we will contact you immediately to let you know and provide you with the option to replace or refund your order.

Do you have a Returns Policy?
We want you to be delighted every time you shop with us.  On occasions we know you may want to return items.  For further information on our returns policy please view here.

Do you offer coupons or discount codes? 
Yes, occasionally - and usually with very little notice!  The best way to find out about discounts or coupons is to 'like' us on Facebook, or contact us to be added to our mailing list.  We promise not to abuse the privilege of having your email address and will never share your information with anyone.
 
Can I submit photos for your blog?
Absolutely! We love ideas and inspirations and would love to see your new products in action. If you would like to share your photos with us please contact us at info@dotsnspots.co.nz and we may feature your photo on our blog or facebook page.

I have tried phoning but there was no answer?
We are not a retail shop so therefore do not always operate normal business hours.  If you have tried phoning and we haven't answered, please leave a message and we will return your call as soon as we are available.  Alternatively, email us via the contacts page or on info@dotsnspots.co.nz as we answer emails regularly.
 
Thanks for taking the time to read through our FAQ's.  If your question wasn't answered here, please feel free to contact us through our contact form.

 

Thank you for shopping with Shopping Dots n Spots!


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ABOUT US

Dots n Spots is a treasure trove of hard-to-find decorations and gifts that will help you design the perfect celebration.

The shop is run by Denise, an admirer of lovely things. She sources fabulous boutique party supplies from around the world to ensure you have the most exclusive products available to purchase online.

READ MORE
 

CONTACT US

PO Box 21196
Rototuna
Hamilton 3210
(07) 854 6014, 021 223 7825
info@dotsnspots.co.nz

 

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